Satellite Radio Review! During our trip to Utah in October 2005, we had the chance to experience both XM and Sirius satellite radio services. When it come to music, some take their radio very seriously. They want more music, less talk, and they want the station to come in crystal clear. This is where the problems begin. As you travel from one area to another, the chances are that your radio station will fade out. How can you avoid this? Simple. Get a satellite radio system. When it comes to satellite radio you have 2 choices: XM or Sirius. Both have over 100 channels, many commercial free, featuring a wide variety of programming to choose from. They also both have news, talk radio, comedy channels, even sports and weather. So which one should you choose? Well, I cant tell you that. What I can do is show you what we found when we played with both of them! |
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Sirius sent up out a Sportster Replay unit, car kit, home kit and Sportster portable boom box.
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XM sent us a SkiFi II receiver and 2 car kits.
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We installed the radios in our vehicles and we headed out on a 11 day trip to Utah. On the 10 hour drive to Las Vegas, we started to develop favorite stations. Both Sirius and XM have a lot of similar channels, channels that play country, classic rock, news, comedy and so on. Now don't worry about wondering what you are listening to, as both units display the artist and the song name right on the screen! This was a feature that I really liked, as I never know what the artist and song title is! The biggest difference between the two units is the programming. That being said, it makes things really hard. What is good music to one may not be to another, its really just personal preference. Because this is such a subjective matter, I am not going to say which unit I personally (or any of the other testers for that matter) liked more when it comes to programming. I found that there were stations on both that I really liked. Sometimes I like to listed to rock, and sometimes I like to listed to country. One unit had what I felt were better country stations, the other had better rock stations. This is one thing that you will have to figure out for yourself! The only thing I will say about programming is that everyone seemed to like the comedy channels! The basic functions of both units were easy to figure out. They both had their differences, and things that work on one unit may not on the other. One thing that was commented on during the test was the ease of using the unit at night. Below are pics of both units during the day:
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As you can see, the units have different control setups. The Sirius on the left has the functions or button names right on the buttons, while the XM to the right has some that are above the buttons. At night, this made the XM a bit harder to use as you didn't know what button you were pressing. While you will get used to the unit and just know after a while, this was something that noted. |
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Here you can see what I am talking about. The buttons on the Sirius (left) are still readable in the dark. When it came to mounting the units into the vehicle, there were also some differences. The Siruis unit came packaged with the head unit (what you see in the above pictures), a 12v power cord, and a car cradle with a suction cup mount. This was a great system, as it really let us just suction cut the unit to the window and go. The XM came with the head unit, 12v power cord, cassette tape adapter, car cradle and a few different ways to mount it. One was by using double stick tape and sticking the car cradle to the dash. The other was a vent clip that let you hang the cradle by your car dash vent. While the double stick tape would work, I didn't want to stick the cradle to anything. The vent clip also worked, but I could not get the unit out of the way of some of my vent controls. I was also worried about it getting bumped there and damaging my vent. I ended up fixing the problem by going to Ebay and spending $20 to get a suction cup mount like the Sirius unit. If you are going to be moving the units around, I felt that the suction cup mount was the way to go. To get the units to play in your vehicle, you have a few different choices. Both XM and Sirius have in the dash units you can get, and you can buy aftermarket stereos that pick up satellite radio also. You can wire them into the back of your cars existing stereo, plug into a front input if you have it, or just tune your FM radio to a preset frequency and listen. Both Sirius and XM have FM Modulators. This means that you pick from a number of FM stations, finding one that is not used in your area and the head unit broadcasts to your existing car stereo via your FM radio on that frequency. We used this feature and were happy with the results. On a side note, we found that while on the trails or on the road if we were close enough (within a few hundred feet) we could all listen in. In addition to the FM modulator, the XM unit came with the cassette tape adapter. With this adapter, you pop the "cassette" into your stereo and the XM is fed through your speakers like you are playing a tape. This method gave us excellent sound quality. We all agreed that it was better than using the FM modulator. Because the units were being passed from car to car, we didn't always install them properly. Instead of putting the antenna up on the roof, it was just put on the dash board at the base of the front window. While this worked fine for the most part, it did lead to a few interesting discoveries. In the morning when I drive my kids to school, I always drive the same route. With the XM in the car and the antenna just thrown on the dash there were no problems in the morning or afternoon driving this route. With the Sirius in the car, antenna also on the dash in the same spot (in the edge of a defroster vent so it didn't slide around) it was fine in the morning. In the afternoon it would cut in and out. Why? Both companies have different satellite setups. XM has its satellites in geosyncronus orbit, meaning that they are in one place in the sky all the time, they don't move in relation to the ground. Sirius has its three satellites in an inclined elliptical satellite constellation. Sirius says the elliptical path of its satellite constellation ensures that each satellite spends about 16 hours a day over the continental United States, with at least one satellite over the country at all times. Here is another way of thinking about the two different satellite setups. Think of it as a large flashlight shining down from the sky. If it is always in the same spot, then the shadows will always be in the same place. If the flashlight moves, then the shadows change, so you don't know where the dead spots will be. In order to help with these dead spots, both Sirius and XM have installed ground repeaters in some locations. When we installed the units correctly, with the antenna on the roof, the Sirius unit did not have any problems. |
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Finally, I decided to see how both companies were when it came to the customer service department. On thing I like is when I ask a question, I get a answer. I don't care if it is a pre-done (canned) response, as long as my question is answered. On November 7th, at 3:10pm I send this question to both XM and Sirius customer service: Can you tell me how many total channels you Thanks I did this because I wanted to gauge their customer response. Both forms are almost identical, and I used the exact same information in filling both out. In this case, I said that I was not a current subscriber. Within 5 minutes, I received these responses from both Sirius and XM: ------------------------------------------------ Dear XM Listener, Thanks for your email. We get a lot of mail, and while it is impossible to personally answer each and every one, we do take the time to read all of our mail. Listener input is our best way of continuing to improve your listening experience, and stay America's #1 Satellite Radio Service. Thanks for being part of the XM Nation and keep the feedback coming. Sincerely, The XM Programming Team
------------------------------------------------ At SIRIUS, our customers matter - that's why we love hearing from you. We'll be in touch in the next 24 hours, so in the meantime rest assured Remember to ask about great subscription plans that save you money: pay Thanks again, SIRIUS At least I know they got my message. Now, I just had to wait for the actual response! It was interesting to see what they would send, as I was not sure if they would just send me a canned response, actually take a minute to answer my question or refer me to their programming guide. The first to respond was Sirius, this is what I received on November 8th at 4:29am: Dear Peter, Thank you for contacting SIRIUS. We appreciate the time you have taken Satellite radio is the future of music and audio entertainment. And We are committed to providing you with the best in customer care. If 1-888-539-SIRIUS (7474) As well as by email at: www.sirius.com/customercare Sincerely, Paula Did you know that SIRIUS has great money-saving billing options? You They did answer the question, not just referring me to their channel listing. They were also fast, getting the response out in about 13 hours. The response does look canned, but it fit the question well so that's OK. I would bet they receive thousands of e-mails every day so canned responses are to be expected and are OK, as long as they answer the question! As of November 12th at 6:15pm I had not yet received a reply from XM, so I decided to send another question to both. Maybe it was just a fluke, a second try may have a different result. Here is what I sent to both XM and Sirius this time: I am researching your company and would like to know all that you can tell me about your satellites and ground transmitters. How many satellites do you have? How many ground transmitters do you have and where are they located? What are you plans for the future for increasing coverage? Thanks This was sent on November 12th at 6:45pm. I again waited for the responses! Almost immediately, I got these from both companies: At SIRIUS, our customers matter - that's why we love hearing from you. We'll be in touch in the next 24 hours, so in the meantime rest assured Remember to ask about great subscription plans that save you money: pay Thanks again, SIRIUS Visit us on the web at http://www.sirius.com Have SIRIUS in your home? Be sure to check out our Home Antenna ------------------------------------------------ Thank you for writing to XM Satellite Radio with your comments. We value our customers' input and strive to provide you with amazing service. We will respond to your inquiry within 24 hours. Thank you for your patience and for taking the time to write to us. If you need to contact us again about this message, your Case Number is T20051113003S. Be sure to visit our website at http://listen.xmradio.com to find the latest information on XM Radio Online. Best regards, This is not the same e-mail I got from XM the last time. Last time I just asked general questions, this time I used the reception and equipment category. Again, I said I was not a subscriber to both of them. So again I know they got my mail, now lets see how long it takes them to respond. Again Siruis was the first to respond with this message on 11-13 at 5:39am: Dear Peter, Thanks, for your email! At this time we are not permitted to release We are committed to providing you with the best in customer care. If 1-888-539-SIRIUS (7474) As well as by email at: www.sirius.com/customercare Sincerely, Danielle R Did you know that SIRIUS has great money-saving billing options? You Well the response was quick, but it seems I have stumbled into something top secret so they cant answer the question. At least they responded! Time to do some web searching and see what I can find on my own! On 11-13 at 10:43am I got this from XM: Dear Peter, Thank you for contacting XM Satellite Radio. We are happy to hear about your interest in XM. XM Satellite radio has three Satellites in orbit, they orbit over the equator at longitudes of 115 and 85 degrees west, roughly corresponding to the longitudes of Las Vegas and Atlanta. For all further inquiries please refer to our website www.xmradio.com under the "About Us" tab at the bottom of the page. If we can be of further assistance, please feel free to send an additional email or you may contact a Listener Care Representative directly at 1-800-XM RADIO (800-967-2346). For commercial accounts, please contact 1-888-689-2300 or view the Frequently Asked Questions at commercial.xmradio.com. As always, visit our website at www.xmradio.com for all the latest news on XM Satellite Radio. Our Listener Care Centers hours of operation are as follows: Thank you, I got a response! After the last e-mail to XM, I was worried. For the sake of argument, I decided to send XM a third e-mail on 11-13-05 at 11:29am: I have heard that XM is working on a radio that will pick up both XM and Sirius stations. Thanks I got this less than a minute later: Thank you for writing to XM Satellite Radio with your comments. We value our customers' input and strive to provide you with amazing service. We will respond to your inquiry within 24 hours. Thank you for your patience and for taking the time to write to us. If you need to contact us again about this message, your Case Number is T2005111300L2. Be sure to visit our website at http://listen.xmradio.com to find the latest information on XM Radio Online. Best regards, Now, to again wait for the response! We just happened to hear that they are both working on such a radio, but we'll talk about that later! On 11-14-2005 at 7:28am I got this response: Dear Peter, Thank you for contacting XM Satellite Radio. We are not aware of any radios -- either existing or in development -- that are capable of receiving both XM and Sirius signals. For news and press releases about upcoming XM Satellite Radio equipment and services please visit the news room and press release sections of our website by following the links below. http://www.xmradio.com/newsroom/news_room.jsp If we can be of further assistance, please feel free to send an additional email or you may contact a Listener Care Representative directly at 1-800-XM RADIO (800-967-2346). For commercial accounts, please contact 1-888-689-2300 or view the Frequently Asked Questions at commercial.xmradio.com. You can view and manage your account at <http://listenercare.xmradio.com>. Unfortunately, commercial and fleet accounts can not be viewed or managed via our website. Haven't signed up for XM Radio Online? Please visit listen.xmradio.com to sign up! The cost is included with your the basic service. Select the link that you are already an existing subscriber and please have your Radio ID (located on channel 0) available. You will need to complete the steps to sign up by creating a username and password. You will then be able to login and enjoy XM Radio Online. As always, visit our website at www.xmradio.com for all the latest news on XM Satellite Radio. Our Listener Care Centers hours of operation are as follows: Thank you, Ok, another quick response that actually addressed the question. It seems that both Sirius and XM are good about getting back to their customers in a timely fashion. |
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I went out on the internet and tried to find out all that I could about their satellites and ground stations. Here is what I found about XM: I quickly found this on Boeing's Web Site: XMXM Satellite Radio, Inc., United StatesXM Satellite Radio ordered two Boeing 702 satellites in March 1998, and later ordered a third to serve as a ground spare. These S-band spacecraft provide state-of-the-art digital radio programming directly to cars, homes and portable radios coast-to-coast in the United States. The satellites have a Digital Audio Radio payload provided by Alcatel of France. The satellites were designed for an end-of-life power of more than 15 kW. The first two XM satellites -- XM-Rock and XM-Roll -- were launched in 2001 by Sea Launch. XM-3 was launched in 2005 by Sea Launch. A fourth XM satellite was ordered in August 2003 and is scheduled for delivery in 2005. Then this was pulled from XM's own site: SPACE SYSTEMS/LORAL TO BUILD NEW XM-5 SATELLITE FOR XM RADIO Construction of XM-5 will be completed in 2007. XM-5 is intended as a ground spare for XM's in-orbit fleet. Boeing Satellite Systems has built XM's three in-orbit satellites (launched by Sea Launch). Boeing also is completing the construction of XM-4, which will be available for launch in 2006. "With the selection of Space Systems/Loral, XM broadens its industry base to include two major satellite teams with the capability to continue to provide XM with the highest quality and most complete signal coverage in the satellite radio industry," said Hugh Panero, President and CEO of XM Satellite Radio. So we know they have at least 3 satellites in orbit, one backup on the ground and one on order. When it comes to ground transmitters, I was not able to find out much. I found a blurb in one news story that said that they are "also setting up a network of more than 1,000 ground transmitters, or repeaters, to relay the signal into areas that have obstructions like buildings or mountains that block the signal.". In another I read that xm had over 1500 ground stations. While looking around, I even found an XM Radio forum: One of the threads there had a TON of technical info: http://www.xmxp.com/showthread.php?p=1474#post1474 For Sirius I found this info: Sirius Message board: http://www.siriusbackstage.com/forum List of Sirius Repeaters: http://scb147.home.comcast.net/sirius_repeaters.html Sirius has three satellites in a high altitude elliptical orbit over the continental United States. Sirius Radio says that each satellite will spend about 16 hours a day over the U.S., and that at least one satellite is over the country at all times. Sirius Radio also has a back up satellite standing by in case of any problems with one in orbit. |
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Follow-up Report:
So now it has been just over 4 months since we have had the satellite radio setups. Here are a few things that we found out during that time: Once you have satellite radio, its hard to go back to the regular radio! All of the people that over the course of the review had test units in their cars have signed up for either XM or Sirius! I think that says something in itself. Being able to drive long distances and never having to change the channel is awesome! With the home kits that let you hook it up to your stereo, boom boxes and the car kits, you can take your music from home, to the car, to work. The prices of the head units are also getting really cheap. During the after Thanksgiving sales, we saw quite a few different stores that had the units for free after rebates. The one argument against satellite radio I have heard from a number of people is "why pay for something that you can get for free?" Well, its quite simple: you cant get this for free. What station do I tune my car radio to that has music without commercials? What station do I tune to that will keep reception not only from town to town, but state to state without having to change the dial? What station do I tune to for just pure, uncensored comedy, talk, news or sports? There is none, only satellite radio. |
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11-1-2005 |